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Returns

 

We work hard to make sure you are completely delighted with your Anna Bondoc purchase. If by chance you aren't, however, we do offer a 30-day satisfaction guarantee on most items with no restocking fees.

You may return or exchange most merchandise purchased from annabondoc.com for store credit or a full refund (minus shipping costs) within 30 days of delivery. Please pre-authorize your return by calling 888.398.4358 or by emailing us at info@annabondoc.com.  We will provide you with a return code.  A returned product should be in perfect condition, be properly placed in all of its original packaging, and be mailed at the customer's expense (unless item was damaged or defective) to the following address:

Anna Bondoc
6230 Wilshire Blvd. #815
Los Angeles, CA 90048

Shipping costs will not be credited or refunded. Since we are not responsible for returned items lost in transit, we highly recommend that you ship your returns using a trackable and insured shipping method.


Examples of Non-returnable Items 

Sale items, nameplates, or custom made-to-order items cannot be returned, exchanged, or refunded. If you need to verify that the items you would like to purchase can be returned, please call us at 888.398.4358 or feel free to email us at info@annabondoc.com.

Returned items purchased with the use of a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund amount.

Production Qualities  

When Anna creates a piece, she may make minor changes to color, shape, or placement in order to maintain quality and design integrity. These minor design differences don't necessarily indicate defectiveness. In fact, we think these distinctions are the mark of true craftsmanship and make your purchase that much more special.


Your Comments

We are always interested in your comments about our site, our merchandise and our service and invite you to share your thoughts with us at info@annabondoc.com.